Thursday, December 14, 2006
by Jeff Hicks
There's a number of reasons why a company would move to VoIP. Generally there's been some component of cost-savings - it may be in regular long distance savings, it may be in hardware cost savings (versus a PBX system), it may be that you only have one network infrastructure to deploy and manage.
But it's interesting how in the past couple of years, costs have become less of a factor in the decision process. Long-distance rates have dropped, so the cost factor is not quite as pronounced as it used to be, especially considering short-term rollout costs.
(Continued...)
Continue reading "VoIP Traffic Isn't Just Normal Traffic" »
Wednesday, December 13, 2006
by Nathan Bragaw
We just entered into a strategic partnership with Network Instruments. Their GigaStor appliance captures and stores all the packets traveling networks for historical packet-level analysis. Our SuperAgent identifies the source of performance problems, application, server, or network, and isolates when and where they are degraded. Together, the products can monitor large networks, isolate performance issues, and provide packet-level analysis specific to the problem.
For example, this allows an engineer to identify a network that is showing slow web performance. The engineer can then drill down to a packet capture that includes network traffic 30 minutes before and 30 minutes after the event. This capability is changing the troubleshooting capabilities by replaying network traffic prior to the issue occurring. It's like having a TiVO for your network.
Engineers get an alert from SuperAgent, identifying the time and location of a network problem. Then you go into GigaStor and sort through the traffic to identify the root cause of the problem. We’re pretty psyched about GigaStor’s ability to reassemble packet streams to recreate e-mails, web pages, IM sessions and VoIP calls.
We call it Retrospective Network Analysis, or RNA for short.
We should have the products completely integrated sometime in the next six months or so. We’ve already started selling Network Instruments’ GigaStor products through our sales team and our Web site.
Monday, November 27, 2006
by Cathy Fulton
For any technical mistake, there’s usually a technical solution. Losing time while a problem persists is embarrassing, but you can recover from such delays. Much bigger problems occur when you try to change the workflow of the people who use the software. That’s when IT projects become difficult.
It’s extraordinarily difficult to get people to change the way they’ve been doing things. If you deploy an expensive piece of software in the expectation that people will automatically change the way that they normally do their jobs as a consequence of the switchover, you will greatly reduce your chances of success.
Continue reading "Perspectives on What's Missing in the Field of Network Management" »
Monday, November 20, 2006
by Cathy Fulton
Monitoring business transactions over the network has never been more critical to operational efficiency. Yet, there’s much confusion over methodology.
The implementation choices consist of different deployment strategies (client-site or server-site, agent or appliance) and distinct monitoring technologies (active or passive). Each of these options has individual strengths and weaknesses. This series of articles discusses industry best practices for effectively monitoring business transactions in a global environment.
Part 1 of 2: Deployment Strategies
One of the most important decisions is the deployment strategy for the business monitoring solution. Should monitors be deployed at the client sites or should they be deployed at the data centers? Should software agents or hardware appliances be used? While this may seem like a minor matter, it has the most serious ramifications from both an immediate “headache” and long-term recurring cost standpoint.
Continue reading "Best Practices for Monitoring Business Transactions, part 1 of 2" »
Friday, November 17, 2006
By Steve Harriman
NetQoS VP Steve Harriman is attending the Gartner Enterprise Networking Summit this week in Las Vegas. It's the first time for the event since the industry downturn in 2001 and NetQoS is exhibiting there because we feel that the role of Networking has been elevated in importance to the point at which it warrants an executive focused event. And, Gartner events are always very educational and well-attended. It's the right place to be.
In addition to Dr.
Malone's keynote and NetQoS's Solution Provider Session, I also went to a talk by Thomas Shelman on the second day of the Summit.
Shelman is CIO of Northrop Grumman Corporation, the second largest defense contractor in the world. As you might imagine, he runs a very large IT organization. Seven CIOs from different business units report to him.
He said his greatest challenge and most rewarding experience, although devastating too, was leading the organization to restore computing and networking infrastructure and services after Katrina pounded two key Northrop Grumman facilities in Louisiana and Mississippi.
The two NG data centers in La. and Miss. were fully configured for redundancy with hot fail-over between systems in both locations. To ensure both data centers would not be affected by “traditional” disasters, such as local power failures, flooding, accidents, etc., they were located 150 miles apart. Unfortunately, the destruction of Katrina was more than 150 miles wide and took both data centers out. (Northrop Grumman put out a
press
release describing the devastation they encountered.)
Continue reading "Notes on the Gartner Summit in Las Vegas, Part 3" »
