Service Assurance Daily covers anything and everything that affects IT performance, from the mundane to the bizarre. Originally launched in October 2006 as the corporate blog of NetQoS, Service Assurance Daily is run by CA Technologies' Service Assurance business unit. NetQoS was acquired by CA Technologies in November 2009 to round out a CA Service Assurance portfolio that now uniquely links applications, transactions and services to infrastructure to facilitate improved service delivery.

Service Assurance Daily is managed by Denise Dubie, former senior editor of Network World. Denise's official title at CA is New Media Principal. Prior to coming to CA, Dubie spent 12 years of her career at Network World, an IDG company. Working as Copy Chief in the copy editing department for two years, Dubie made an internal move at Network World in 2000 to report and write about IT management technologies (from CA and competitors) as well as high-tech careers and vendors such as Cisco, HP, IBM and Microsoft. As Senior Editor at Network World, Dubie also authored the publication's twice-weekly Network and Systems Management Alert newsletter and contributed to the Web site's Microsoft Subnet blog. Before IDG, she served as Assistant Managing Editor at Application Development Trends, managing writers and the monthly publication's production process. And Dubie started her professional journalism career as a Staff Writer and Reporter at The Transcript, a small daily paper in Western Massachusetts.

Dubie holds a B.A. degree in English Literature, with minors in journalism and political science, from Boston University.