Add a Comment Now - We Want to Hear From You
Network World reports on a survey by security software vendor Symantec which talks about data center staffing. Specifically, half of the respondents said that their data centers were either extremely or somewhat understaffed.
And of course, there’s always the usual suspect to trot out – the economy – forcing IT workers to do more with less, with cutbacks and layoffs hitting IT hard. But there’s also another factor – that it’s not just that the IT staffing budgets are decreasing but also that the job of the network engineer is becoming complex, thus increasing the overall workload.
This is especially true in mid-sized enterprises where new technologies which can save money but which are extremely complex, like virtualization, WAN optimization, and cloud computing are being implemented at a faster rate than either smaller enterprises or larger ones.
Well, if you don’t have enough manpower in your data center, there are three solutions I can think of off the top of my head. The first is to hire more people. This may not be feasible given current budgets.
The second is to decrease workload. In short, taking the approach that instead of trying to do “more with less,” that it’s okay to do “less with less.” Five nines of uptime give way to three nines, and applications previously handled in-house are outsourced to a cloud services provider. There are some disadvantages to doing things this way, of course.
The third is to find a way to decrease the complexity of your network – perhaps by using management tools that provide a broad overview of the network and how the applications are performing. The only downside there is that if you don’t use these tools correctly, instead of making the job easier, an additional manager could just end up increasing the complexity of the network that much more.
All three of these solutions have the possibility of being disruptive – at least in the short term – and monitoring your network for those disruptions is the quickest way to get to the root cause of them.

Though CA Technologies and CA|NetQoS are vendors of aforementioned management and monitoring tools, I’m pretty comfortable suggesting that if you can hire more people, that it might be a good idea to do that first, if you’re making decisions about where to spend the budget money. There’s a couple of reasons for this.
First, no diagnostic, monitoring, or management tool can replace a network engineer with a good head on his or her shoulders. All a tool can show you is where the problem lies; the engineer has to come up with the solution.
Second, if you have engineers who know what they’re doing, they’ll be the ones to suggest the tools that they need, rather than buying tools first and then trying to train engineers on the proper use of the tools chosen on their behalf. A good engineer with a mediocre management tool is better than a mediocre engineer with the best stuff in the world, after all.
(Not that we don’t want you to buy the best stuff in the world - which, if you haven’t guessed our particular bias, is our stuff…)
