By David Byrne,
General Manager of Managed Services

Our tools here at NetQoS deliver the capabilities and insight needed to understand what’s going on across the network from a performance perspective to improve application delivery. Some customers find it difficult to maximize the performance of their monitoring tools given the constant change they’re experiencing, which includes everything from new applications to infrastructure changes to staff turnover. And ironically, customers need to fully utilize their performance monitoring tools to minimize the risk of change and ensure performance remains optimal as they deploy new technologies and make alterations to the infrastructure.

While training helps improve knowledge and skills, a managed services approach can make more sense for customers undergoing these challenges.  For example, a company may go through a rapid amount of change in a short period and simply can’t keep up with the performance monitoring on its own.  Or, perhaps a company might have trouble recruiting and retaining technical employees.  Or maybe a company realizes the IT team’s core strength lies outside performance monitoring and doesn’t want their best engineers spending all their time on it.

For these reasons, we’re announcing the NetQoS Managed Services today, which means we can offer customers the benefit of our talent and resources to perform the traditional tasks required to maintain optimal network performance. Because we can deliver our expert knowledge and best practices at a reduced cost compared to a full-time equivalent, many companies will find our Managed Services a compelling option.

Think of all the devices going out on the network today.  Years ago, you didn’t have to worry about things like streaming audio or video or BlackBerry/iPhone compatibility. But change is constant, and right now it’s exploding, which makes putting the right technical resources on the right tasks critical.  For many companies, it doesn’t make sense to have their broadly skilled engineers focus only on one or two tools.   There is a value to focusing on performance, but for many companies, NetQoS Managed Services might be a better way to do it.