We’re just announcing that Belron US, Inc., a subsidiary of Belron S.A., makers of vehicle glass – you know, the stuff that you can see through but won’t shatter to pieces when a bird does a kamikaze run into it when you’re driving down the highway at 65 miles per hour – has been using NetQoS SuperAgent and NetQoS ReporterAnalyzer to monitor its network for more than two years.

Belron has to connect over 7,000 employees across all 50 states from their home base in Columbus, Ohio, so delivering optimal network and application performance over the WAN is critical for them. The network includes two national call centers, several customer-facing Web sites for, auto glass quotes, service scheduling and, claims processing, 83 warehouses, 220 retail stores and over 2,200 mobile service technicians who access applications from the field.

Because of the vast size of the network, it helps to have SuperAgent continually measuring and analyzing response times for all the TCP-based transactions and comparing that to the baseline, then tracking the problems back to the network, server, or application. They are also using ReporterAnalyzer to show how application traffic impacts network performance in real time and over time.

In addition to tracking response time, Belron is using SuperAgent to launch automatic investigations when problems occur and to track internal application service-level agreements.