Mary Jo Foley: Microsoft customers melting down over Daylight Savings Time patches.

Man, am I glad I'm not in the datacenter today.

"The workstation patches are easy, the stand alone Outlook tool is no big deal. If you're running Exchange and you try to run the Exchange update tool 930879, good luck. It's a crap shot," said Microsoft customer Paul Marsh.

"I was requested to call Microsoft support because of my particular problem," Marsh said. "I called Microsoft support. I was 117th in the queue and was informed the wait was 3 hours. I waited 4 hrs and 45 minutes but no one ever picked up. If I hear Microsoft hold music again I think I'll go mad. The bottom line is 'Hello Microsoft! There is a problem!' and we have something like 42 hours to figure this out."

Here's something I never figured out: Why have hold times? I know that being on hold is the way that technical support has worked since the beginning of time, but wouldn't it make more sense to get the number of the person calling quickly, let them hang up the phone, and then ring them back when there's an available tech? Time spent on hold ties up phone lines (increasing hold times for everyone,) isn't productive for anyone, and annoys the customer.

CNet: Your Wi-Fi can tell people a lot about you

CNet talks about Wi-Fi's insecurities and how someone operating a packet sniffer can intercept communications on unsecured Wi-Fi connections in areas such as coffeeshops and airports.

"You're leaking all kinds of information that an attacker can use," David Maynor, chief technology officer at Errata Security, said Thursday in a presentation at the Black Hat DC event here. "If the government was taking this information from you, people would be up in arms. Yet you're leaking this voluntarily using your laptop at the airport."

With Wi-Fi, you often have no idea who else is on the network with you.