Network Performance Daily: Routers Hold the Key to MPLS Network Performance Measurement
"Try utilizing the flow statistics that are captured by almost all current routers. The most common format for flow statistics is Cisco IOS® NetFlow technology. While originally developed as an advanced packet-switching technology, it has become the de facto standard in flow-based data collection, not only for Cisco devices but throughout much of the networking industry."

WhatPC?: What does the future hold for Cisco?
"Partners believe that Cisco can maintain its focus on the network while moving into previously uncharted areas. John Pepper, managing director of Cisco Gold Partner Minx, said: 'Using the network as a platform to deliver these advanced technologies is a natural step forward. Cisco has always been comfortable in delivering and achieving the ‘next step forward’ goal.'"

Internet.com: Muni Network Management: Learning from the Enterprise
"Gartner reports that wireless network management is the #2 concern regarding the adoption of wireless LANs in the enterprise, behind security, but ahead of cost, interference from other wireless networks, limited bandwidth, interoperability of products, and other issues..."

Computerworld: ITIL’s ROI hard to measure: Compass survey
"A recent survey shows that two-thirds of 80 companies that have deployed ITIL (IT Infrastructure Library) say they feel the process changes are delivering ICT performance improvements, but most don’t have effective tools in place to measure the return on their investment."